Invalid Ticket

If your ticket has been flagged as invalid by our team, it may be due to one or more of the following reasons:

1. Repeat Query

Your ticket may have been flagged because the same question or issue has already been raised by you in previous tickets, and our team has provided a response. Please review the replies to your earlier tickets to avoid submitting duplicate queries.

2. Unsupported Language

We currently support queries in English, French, and Spanish. If your ticket was submitted in a language other than these, it may not have been processed. Please resubmit your query in one of the supported languages for further assistance.

3. Breach of Policy

Tickets that violate the terms and conditions outlined in our Distribution Agreement may be flagged as invalid. This includes, but is not limited to:

• Requests that breach copyright or intellectual property policies.
• Violations of platform guidelines or distribution standards.

For a comprehensive understanding of the policies and to ensure your queries are valid, please review the full Distribution Agreement on Fronic Media’s website: https://fronicmedia.com/distribution-agreement/

4. Incorrect Ticket Reason

If the reason selected while raising the ticket does not align with the actual request mentioned in the ticket, it may be marked invalid.
Example: Selecting “Artist Digital Presence” rather than “Change in Release” while requesting an artwork or audio change.

5. Multiple Requests in One Ticket

Each ticket should contain only one query or request. If you have multiple issues, please raise separate tickets for each to ensure quicker resolution.

6. Insufficient or Incomplete Information

Tickets may be flagged if essential details required to take action are missing.
Examples:

• Mentioning that a song is not live without specifying the platform
• Not mentioning the song name

For better understanding and faster resolution, please submit tickets in the following format:

Song Name: “”
Platform: “”
Issue Description: “________”